Ordering and Shipping Information

Telephone Orders:

1.800.660.4355  We are open from 10 a.m. to 5:30 p.m. Mountain Time, Monday through Saturday.  We are a retail shop, so if you get the answering machine, please understand, we are probably trying to serve in-store customers.  Please leave a message and we will return your call as soon as possible.

Fax Orders:

1.801.394.0607  You may fax us an order anytime.

Order by Mail:

You may send your order to The Needlepoint Joint, 241 Historic 25th Street, Ogden, UT  84401.  Please include your email address in case we have questions.

Payment may be by credit card (we accept Visa, Mastercard, Discover and American Express), money order or personal check.  If you pay by check, we will hold your items until the check clears.  Otherwise, all in-stock items will be shipped within 48 business hours.  All orders along with the appropriate shipping and handling must be prepaid before we ship

International Orders  We accept orders for delivery outside of United States.  Depending on your country, customs and brokerage fees may apply to your order and we are not responsible for these fees.  It is illegal for us to designate your package as a gift.  Please do not ask us to do so.  There are separate shipping rates for all packages delivered outside the United States.

Shipping within the USA: 

We ship most items via US Priority Mail.  All in-stock items will ship within 48 business hours of receiving your order.  If you are in a gigantic hurry, we can ship 2nd day air or even next day delivery for an extra charge.  You will have to call or email for a quote.  For conventional shipping, please allow 7 working days before inquiring about the status of your order.

Shipping Fees:

 

Order total
Shipping Rate within USA
Orders less than $10.00 $2.95
Order total at least $10.00 and less than $20.00 $3.95
Order total at least $20.00 and less than $60.00 $5.95
Order total at least $60.00 and less than $100.00 $6.95
Orders totaling at least $100.00 but less than $250.00 $10.95
Orders totaling $250.00 or more free!

 

International Orders (Outside the USA): 

Please email, call or request a shipping rate with your order.  Depending on your country, customs and brokerage fees may apply to your order and we are not responsible for these fees.  It is illegal for us to designate your package as a gift.  Please do not ask us to do so.