Returns and Other Policies

Returns Policy:

We guarantee quality.  Defective items or items sent in error may be returned for a full refund, store credit or replacement.

There are some items for which we cannot accept returns (unless defective or sent in error).

The no returns policy applies to:

books
patterns
thread color cards
custom cut fabric
custom cut canvas
Paternayan persian yarn
knitting needles
magazines
opened kits
special orders
sale merchandise.

All other returns will be accepted for store credit only.  For a return to be accepted for store credit, it must be returned within 30 days of the date on your sales receipt.  All returns must be in sale-able condition and in their original intact packaging.   Repack the items to be returned carefully, including a note explaining the reason for return.  Ship the items back to us prepaid so that they arrive in new condition.  We suggest you insure this package.  If we cannot resell the item for full price, we cannot give you full price credit for the return.

Needlepoint Joint
241 Historic 25th Street
Ogden, UT  84401

Postage and handling fees are not refundable or eligible for store credit.

Returned Checks

All checks returned for insufficient funds are forwarded directly to a collections agency and are subject to an additional $25.00 fee.

Pricing

We strive to price our merchandise in a fair manner.  We obtain our stock from a variety of sources.  They often change their prices without any advance notice and we must respond in kind.  Please note that prices will change on this website and we must charge to price listed at the time you place your order.

All Prices are subject to change - both up and down.